2. Let said incompetent miss the deadline for writing lease addenda (they're usually on our doors by mid-February. It's now almost April).
3. This manager will then write addenda, back-dating them in such a way as to imply lessees were given a week to decide whether they were renewing or not. The addenda will be distributed the Friday morning of a holiday weekend in March, with a deadline of 12 PM the following Monday (not even two full business days). The manager will not be in the office that day to answer questions or field complaints, of course.
4. Then have the manager write threatening, frightening follow-up letters like this:
As per your lease renewal, I have not received it as of today 12:00 pm Monday 3/24/08.
If you want to renew but have questions please e-mail or call and leave your name, apt number, and phone number. [No phone number or email address included in the letter]
I will return your call ASAP.
We are receiving 200 to 300 calls and or e-mails a day on people that want an apt at [complex name].
Please contact me no later than 9:00 AM tomorrow 3/25/08.
If I do not hear back from you I will have to assume that you are not renewing and will need to start showing your apt and leasing it for the date your lease ends.
Please note that it could be rented as early as the end of the day tomorrow.
I have closed the office tomorrow at 12:00 noon only waiting in case you for got to turn your renewal in.
I am in the office today and tomorrow but working on preparing to start showing apts. All calls are being screened but if you call or e-mail I will get back to you.
I just spoke to my upstairs neighbor. I was right. The [bleep] [bleep] [bleep]ing manager put the addenda, dated 3/17/08, on doors Friday morning (3/21/08). I was already gone for the weekend, and just got back at 9 this evening. My neighbor said she wondered why I'd left the thing on my door all weekend. I've been looking for the blasted thing to show up since the beginning of February, and the one week I go out of town it finally gets here.
I've called the office and left a message, signed and returned the addendum, emailed him (he left an email address on a sign at the office door), and will call again tomorrow morning to make sure he got the stupid thing. And then I am going to be shopping in earnest for an apartment or a little bitty house to rent starting August 2009. I have officially Had It With This Place.
Snarl. Now I'm going to fuss over a cat who's been trying to get my attention since I walked through the front door.